I placed an order with Zalora at 2am, after I've finished packing, on the day we were to leave for Ilocos and of course, there's a confirmation e-mail after I've done it:
But what happened next, I didn't expect (I sound like a click bait Facebook post):
They sent me a text message confirming my order! It felt personal, really. I don't know about you but for me, that's great customer service. Before, they only sent e-mail confirmations which is standard in all online shops but the text message really caught me by surprise.
A few hours after, they sent another e-mail and text message telling me that my order's on the way:
Which literally shocked me because I was used to one-day delivery as opposed to same-day delivery. I've ordered from Zalora a couple of times before (read my experiences about them here and here) but I always got my order the day after.
Another first from Zalora for me was this:
The rider texted me, telling me he was on his way. What a very nice gesture from both Zalora and the rider. This assured me that the package will definitely arrive.
When I finally got it, I saw the difference in the packaging. This is how they pack them now:
I love that the package has my name on it. I found it so cute, I was supposed to get it and stick it on my scrapbook - yes, I still do scrapbooks - but I thought it's kind of weird so I didn't push through with it.
The package also has an envelop in it, telling me that I can return it for free in the next 30 days if there's a factory error:
Anyway, what I actually bought, I wore and brought to Ilocos so you'll be seeing a lot of them in the coming days.
I always love shopping in Zalora. They're efficient and they make your experience personal which will make you feel special.
